Pharmacy Crossroads

Have You Heard About the Independent Pharmacy Conference? | Pharmacy CrossRoads

Pharmacy CrossRoads host Bruce Kneeland will be covering the IPC Annual Conference 2022 .
IPC is excited to announce the return of the in-person IPC Conference! This esteemed event will be held April 12-15, 2022 at the fabulous Hotel del Coronado in San Diego, California! Register today to join us for 3 full days in sunny California where you will find opportunities to give back to community and pharmacy while learning about the latest industry trends and networking with other independents from across the nation. Help IPC support the local community by participating in our new outreach program, earn up to 9 hours of continuing education credit, network with 60+ industry leading vendors, and impart your pharmacy wisdom on the next generation of pharmacy students! Don’t miss this opportunity to participate in the event of the year!
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The Great Road Trip Recap with Bruce Kneeland

Pharmacy pioneer Bruce Kneeland selects 4 road trip pharmacies
The trip, dubbed “Four Savvy Southern Pharmacies,” will include on-site visits and interviews with the owners of pharmacies in Texas, Arkansas, Tennessee and South Carolina.
Summary written by Sandra Levy
Independent pharmacy veteran Bruce Kneeland is once again hitting the open road on an extensive pharmacy road trip. This year's trip, dubbed “Four Savvy Southern Pharmacies,” will include on-site visits and interviews with the owners of pharmacies in four southern states: Texas, Arkansas, Tennessee and South Carolina. 
Liberty Software, is sponsoring the trip. 
[Read more: Pharmacy pioneer Bruce Kneeland selects 8 road trip pharmacies]
The key takeaway will be the production and distribution of a white paper that Kneeland will produce. The document will outline, in a step-by-step manner, the management tools and marketing techniques the four pharmacies use to successfully implement one or more of the enhanced care services their pharmacies provide.   
Kneeland will look at how these four pharmacies chose a specific enhanced care service to provide and how they got their staff to buy into providing the new service. He also will look for ways the pharmacies use features in their Liberty Software system to support these new services.
One of Liberty’s newest features is an appointment scheduler with features that help them manage their immunization program, interact with state immunization registries, automate billing procedures and auto-populate eCare plans. 
[Read more: CPESN USA taps Bruce Kneeland to support local networks]
The pharmacies Kneeland will visit provide a cross-section of independent pharmacies. One is in a major metropolitan area, another in a suburban location and two are in rural towns. Two are clinically focused and the others have more traditional front-ends. One even has an old fashion soda fountain.   
The four pharmacies to be visited are Flower Mound Pharmacy in Flower Mound, Texas; Caldwell Pharmacy in Wynne, Ark.; Kirby Whitten Pharmacy in Bartlett, Tenn.; and Roche Pharmacy in Whitmire, S.C. 
Kneeland noted that the white paper will be designed to provide pharmacy owners with a road map that will outline specific steps pharmacy owners can take to replicate the success of the four pharmacies he visits on the trip. When completed, the white paper will be made available, free of charge, to any pharmacy owner requesting it from Liberty Software
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Intuitive Eating: Health at Every Size | Pharmacy Crossroads

As pharmacy expands to include more healthcare services many of them are branching off into diet, nutrition and weight loss programs. As they do this it may be prudent for them to dig a bit deeper than the traditional thinking about calorie counting and the BMI index. Linda Tucker, an independent health counselor shares some ideas on rapidly expanding ideas pharmacy owners should know about. In this episode Tucker shares her reasons why she feels trying to help patient improve their health should include learning about the Heath at Every Size and Intuitive eating movements. Whether you agree or disagree, millions of Americans are involved and as a healthcare professional she feels every pharmacist should at least be aware of them.
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The Next-Gen Pharmacy owner looks like Dr. Chris Antypas, PharmD | Pharmacy Crossroads

Chris Antypas, PharmD, pharmacy owner and health insurance expert, shares examples of ways pharmacy owners can partner with employers, brokers and pharmacist friendly PBM’s to improve patient care. Antypas is also interviewed by Robyn Amberg who works for the Tabula Rasa Healthcare division, PrescribeWellness. 
One unique aspect of Antypas’s career is that in addition to his ownership interest in Asti’s South Hills Pharmacy, a high volume independent in the Pittsburg area he is also employed as the VP Pharmacy for Henderson Brothers, a large health insurance brokerage that helps employers all across the country purchase health insurance, and often, due to Antypas’s involvement, advises employers select a policy that includes a PBM services that pay for enhanced care services such as the MedWise program from PrescribeWellness. 
This episode is sponsored by PhactMI, learn more: 
https://www.phactmi.org/news 
About phactMI
phactMI, a 501 (c)(6) corporation, is a collaboration of pharmaceutical company Medical Information (Ml) leaders that are dedicated to supporting healthcare professionals in their commitment to provide quality patient care. At phactMI, we understand that healthcare professionals have a wide range of medical information needs, and we are supportive of the spectrum of drug information providers.
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Building a Productive Team at your Community Pharmacy | Pharmacy Crossroads

Steve Maki RPh at Spruce Mountain Pharmacy Spruce Mountain Pharmacy is located in the beautiful rural country side in the town of, Jay, Maine. Coming in at about 2000 square feet it would appear, to the casual observer to be pretty typical of an independent community pharmacy. But, what owner Steve Maki, PharmD is doing with his team is far from typical. In this episode of PharmacyCrossRoads Maki share his philosophy and some practical ideas on how to turn is staff into a well-oiled healthcare and customer service team. Two years ago, Maki moved his pharmacy into a new, more spacious and more effectively laid out facility and brought in some new technology. Supporting the move and adopting the new technology was a BIG ask for his staff. But by listening, taking advice and delegating tasks things worked out well. As a special bonus Maki has offered up to PharmacyCrossRoads listeners a copy of his 3-page task list. The list shows the key performance indicators (KPI’s) for each of the nine major job categories assigned to team members. While the specific KPI metrics the list includes may not be right for your pharmacy, it is felt that at least seeing how the list is laid out and seeing specific numbers allotted to each task may be helpful. For a free copy of the list email me at: BFKneeland@gmail.com Thank you to Compliant Pharmacy Alliance & RxSafe for supporting this podcast episode and the Pharmacy Podcast Network. See omnystudio.com/listener for privacy information.
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Good Things Happening in Pharmacy | Pharmacy Crossroads

Good things are happening in pharmacy. That is the core message of this podcast. Becky Snead and Garth Reynolds discuss how the scope of practice is expanding as more pharmacists are being granted provider status and the authority to diagnose and prescribe for common ailments. Reynolds explains that Illinois has recently passed legislation allowing pharmacists to prescribe birth control pills. Snead shares how many states now allow pharmacist to test-&-treat for ailments such as strep throat, flu and, COVID. On the PBM front Reynolds explains that legislative and judicial wins are helping to reign in big PBM abuses. More work needs to be done and both guests make their case for how and why more pharmacists should join and become more active in their state pharmacist association. Bruce Kneeland welcomes Rebecca (Becky) Snead, EVP & CEO, The National Alliance of State Pharmacy Associations (NASPA) and Garth Reynolds, Executive Director, Illinois Pharmacists Association See omnystudio.com/listener for privacy information.
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Ken Thai, PharmD | Pharmacy Crossroads

Ken Thai, PharmD. is a truly remarkable pharmacy owner, leader and entrepreneur. And the good news is he shares several of his management philosophies and business ideas on this podcast. A graduate of the University of Southern California School of Pharmacy, Thai owns, or is a partner in several pharmacies. He is the founder of the 986 Pharmacy franchise program. The web site, 986pharmacy.com, lists 13 locations in 3 states. Building on his expertise combined with that of his partners they have created a unique GPO, K&B Associates. The group focuses on helping members buy better, work smarter and share ideas on how to expand into LTC or 340B contracts or manage more effectively. If that isn’t enough, he is the immediate past president of the California Pharmacist Association with a passion for reigning in PBM abuses. He even shares information on a couple legislative battles the California association in waging. Thai shares a remarkable business venture they have started that involves a Pharmacy Fellowship supported by his pharmacy, the USC School of pharmacy and a physician clinic. In the program a pharmacist on Thai’s team is contracted to work in the clinic and provide support to doctors, nurses and physician assistants and then run a follow up clinic in one of Thai’s pharmacies.  If you are looking for information or inspiration on new, more and better things you can do to operate your pharmacy more profitably you’ll find this podcast of interest. This episode of Pharmacy CrossRoads is sponsored by Compliant Pharmacy Alliance. See omnystudio.com/listener for privacy information.
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Pharmacy Industry Living Legend: Joe Moose | Pharmacy Crossroads

Joe Moose, R.Ph., is the co-owner of 8 community pharmacies in North Carolina. He is a true innovator and leader in pharmacy. He was honored in 2015 as the NCPA Independent pharmacist of the year. In this episode of PharmacyCrossRoads, Joe shares examples of how and why independent community pharmacy can play a critical role in helping control the opioid pandemic. He says while COVID has dominated the profession for a year or more that the opioid issue is still a critical issue and deserves the attention and offers a few ideas on what types of things can be done. Joe also is also a proponent of pharmacies working together to perform healthcare services and capture the data that demonstrates that community pharmacy can be beneficial to payers. His point being that only by having hundreds of pharmacies doing this in a coordinated fashion can we capture the attention of payers. He also shares creative ideas on how personal home delivery, if done right, can help open the door for performing health risk assessments and also allow community pharmacies to being reimbursed for supporting the emerging field of social determinates of health. And, while not a topic of the podcast Joe Moose is a leader in the CPESN movement. I was able to write a two-part article – Six Things Every Pharmacist Should Now About CPESN – for ComputerTalk for the Pharmacist Magazine where I quote Joe on a few issues. A digital copy of both articles is available to PharmacyCrossRoads listeners by emailing BFKneeland@gmail.com with CPESN Article in the subject line. See omnystudio.com/listener for privacy information.
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